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From: =?iso-8859-1?B?RW4gVml2byBwb3IgWm9vbSAoMngxKQ==?= <noreply@javaspictures.com>
To: =?iso-8859-1?B?TWFpbGluZyBQZXL6?= <clientes@javaspictures.com>
Date: Mon, 21 Sep 2020 13:07:45 -0500
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Subject: ***SPAM*** Manejo de Quejas en la Atencion Telefonica y Virtual

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=20
SEMINARIO - ONLINE
=20
MANEJO EFICAZ DE QUEJAS Y RECLAMOS
=20
MARTES 29 DE SEPTIEMBRE
Horario de 06:00 pm a 10:00pm=20
=20
Cada cliente insatisfecho sol=EDa llevarse con =E9l de 11 a 15 clientes, =
por la campa=F1a de desprestigio que iniciaba en su entorno en contra de =
nuestra empresa. Hoy estas cifras se han vuelto incalculables. Incluso pe=
rderemos clientes potenciales antes si quiera de haber tenido contacto co=
n ellos, y esto se debe a que hoy estas quejas y reclamos circulan por in=
ternet a una velocidad incontrolable, incluso mucho antes que hayamos pod=
ido iniciar con su proceso de resoluci=F3n. Es m=E1s, hay clientes que in=
cluso antes de presentar su queja y/o reclamo con nosotros lo publican pr=
imero en internet, no habi=E9ndonos dado la oportunidad de reaccionar. Y =
a=FAn, cuando hayamos resuelto el inconveniente la publicaci=F3n seguir=E1=
 circulando sin control.
Es por eso que se hace indispensable contar con ciertos procedimientos qu=
e nos permitan primero evitar una reacci=F3n negativa en el cliente, segu=
ndo contar con mecanismos que nos ayuden a resolver de forma r=E1pida y e=
fectiva cualquier queja o reclamo, y por ultimo aprender a revertir una s=
ituaci=F3n negativa en una positiva, que deje una huella de satisfacci=F3=
n en el cliente.=20
=20
=20
Contenido
=B7         Introducci=F3n al tema.=20
=B7         Evaluaci=F3n de la situaci=F3n actual del mercado y la sensib=
ilidad del cliente durante la crisis.
=B7         Diferencias entre quejas y reclamos. Procedimiento adecuado f=
rente a cada uno.
=B7         C=F3mo evitar reacciones negativas en el cliente.
=B7         La comunicaci=F3n con el cliente, la sensibilidad y el uso de=
 las distintas herramientas.
=B7         CUIDADO con las redes.
=B7         Frases mortales que pueden hacernos perder clientes y dejarno=
s una p=E9sima imagen en redes.
=B7         Manejo de reclamos. Por qu=E9 no reclaman los clientes.
=B7         La venganza del cliente.
=B7         Estudios con clientes insatisfechos.
=B7         Dos oportunidades importantes de recibir reclamos.
=B7         Quejas m=E1s comunes de clientes insatisfechos.
=B7         Pasos para recobrar la confianza del cliente.
=B7         C=F3mo reconocer y manejar efectivamente a clientes que jam=E1=
s quedan satisfechos.
=B7         M=E9todos valiosos para enfrentar la furia del cliente.
=B7         Frases sencillas que desactivan en segundos a clientes impuls=
ivos.=20
=B7         Qu=E9 debemos evitar para no enloquecer a nuestros clientes.
=B7         Administrando nuestras emociones para conseguir nuestro objet=
ivo.=20
=B7         C=F3mo mantener una actitud dialogante.=20
=B7         Debilidades que originan reacciones negativas.
=B7         Gesti=F3n de inconformidades.
=B7         C=F3mo asegurar el cierre de un reclamo.
=B7         Qu=E9 herramientas podemos utilizar para el cierre del reclam=
o.
=B7         C=F3mo aprovechar un reclamo para fidelizar al cliente.
-------------------------------------------------------------------------=
----
Informes y Registros:=20
Celular: +51 936 615 264 / + 51 936 623 496=20

https://api.whatsapp.com/send?phone=3D51936280230&text=3DRequiero%20infor=
macion%20del%20seminario%20OnLine%20de%20manejo%20de%20quejasCA

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FORMACION Y
CAPACITACION=20
PARA EJECUTIVOS
Para retirarlo responder NO ENVIAR

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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML xmlns:o =3D "urn:schemas-microsoft-com:office:office"><HEAD>
<META content=3D"text/html; charset=3Diso-8859-1" http-equiv=3DContent-Ty=
pe>
<META name=3DGENERATOR content=3D"MSHTML 8.00.6001.18854">
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV align=3Dleft>
<SPAN lang=
=3DES=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: nav=
y; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; =
mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin; mso-bidi-f=
ont-size: 9.0pt'><o:p>&nbsp;</o:p>
<SPAN=20
style=3D'FONT-SIZE: 14pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: nav=
y; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; =
mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin; mso-ansi-l=
anguage: ES-PE'>SEMINARIO=20
- ONLINE<o:p></o:p>
<SPAN=20
style=3D'FONT-SIZE: 20pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: nav=
y; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; =
mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin; mso-bidi-f=
ont-size: 12.0pt; mso-ansi-language: ES-PE'><o:p></o:p>&nbsp;<=
/P>
MANEJO=20
EFICAZ DE QUEJAS Y RECLAMOS<o:p></o:p>
<SPAN lang=3DES=20
style=3D'FONT-SIZE: 28pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: nav=
y; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; =
mso-bidi-theme-font: minor-latin; mso-bidi-font-size: 22.0pt'><o:p>&nbsp;=
<IMG=20
border=3D0 hspace=3D0 alt=3D""=20
src=3D"https://i.imgur.com/dpfKnPb.png"></o:p>
MARTES=20
29 DE SEPTIEMBRE Horario de 06:00 pm a 10:00pm <o:p></o:p><=
/P>
<SPAN lang=3DES=20
style=3D'FONT-SIZE: 9pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: navy=
; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; m=
so-bidi-font-style: italic; mso-bidi-theme-font: minor-latin; mso-bidi-fo=
nt-weight: bold'><o:p>&nbsp;</o:p>
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE'><FONT=20
size=3D3>Cada cliente=20
insatisfecho sol=EDa llevarse con =E9l de 11 a =
15 clientes,=20
por la campa=F1a de desprestigio que iniciaba en su entorno en contra de =
nuestra=20
empresa. Hoy estas cifras se han vuelto <B=20
style=3D"mso-bidi-font-weight: normal">incalculables.=20
Incluso perderemos clientes potenciales antes s=
i quiera=20
de haber tenido contacto con ellos, y esto se debe a que hoy estas quejas=
 y=20
reclamos circulan por internet a una velocidad <B=20
style=3D"mso-bidi-font-weight: normal">incontrolable</FONT=
><FONT=20
size=3D3>, incluso mucho antes que hayamos podido iniciar con su proceso =
de=20
resoluci=F3n. Es m=E1s, hay clientes que incluso antes de presentar su qu=
eja y/o=20
reclamo con nosotros lo publican primero en internet, no habi=E9ndonos da=
do la=20
oportunidad de reaccionar. Y a=FAn, cuando hayamos resuelto el inconvenie=
nte la=20
publicaci=F3n seguir=E1 circulando sin control.<o:p></o:p><=
/P>
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE'><FONT=20
size=3D3>Es por eso que se hace indispensable contar con ciertos procedim=
ientos=20
que nos permitan primero <FONT=20
size=3D3>evitar una <B=20
style=3D"mso-bidi-font-weight: normal">reacci=F3n=20
negativa en el cliente, segundo contar con meca=
nismos=20
que nos ayuden a resolver de forma r=E1pida y efectiva cualquier <=
B=20
style=3D"mso-bidi-font-weight: normal">queja o=20
reclamo, y por ultimo aprender a revertir una s=
ituaci=F3n=20
negativa en una positiva, que deje una huella de satisfacci=F3n en el cli=
ente.=20
<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 9pt; mso-bidi-theme-font: minor-latin; mso-ansi-langu=
age: ES-PE; mso-bidi-font-family: Calibri"><o:p><FONT=20
face=3DCalibri>&nbsp;</o:p>
<SPAN=20
lang=3DES=20
style=3D"FONT-SIZE: 9pt; mso-bidi-theme-font: minor-latin; mso-ansi-langu=
age: ES; mso-bidi-font-family: Calibri"><o:p><FONT=20
face=3DCalibri>&nbsp;</o:p>
<B=20
style=3D"mso-bidi-font-weight: normal"><SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE'><FONT=20
size=3D3>Contenido<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Introducci=F3n al tema. <o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Evaluaci=F3n de la situaci=F3n actual del mercado y la sensibili=
dad del=20
cliente durante la crisis.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Diferencias entre quejas y reclamos. Procedimiento adecuado fren=
te a cada=20
uno.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>C=F3mo evitar reacciones negativas en el=20
cliente.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>La comunicaci=F3n con el cliente, la sensibilidad y el uso de la=
s distintas=20
herramientas.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>CUIDADO con las redes.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Frases mortales que pueden hacernos perder clientes y dejarnos u=
na p=E9sima=20
imagen en redes.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Manejo de reclamos. Por qu=E9 no reclaman los=20
clientes.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>La venganza del cliente.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Estudios con clientes insatisfechos.<o:p></o:p></P=
>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Dos oportunidades importantes de recibir=20
reclamos.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Quejas m=E1s comunes de clientes=20
insatisfechos.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Pasos para recobrar la confianza del=20
cliente.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>C=F3mo reconocer y manejar efectivamente a clientes que jam=E1s =
quedan=20
satisfechos.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>M=E9todos valiosos para enfrentar la furia del=20
cliente.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Frases sencillas que desactivan en segundos a clientes impulsivo=
s.=20
<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Qu=E9 debemos evitar para no enloquecer a nuestros=20
clientes.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Administrando nuestras emociones para conseguir nuestro objetivo=
.=20
<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>C=F3mo mantener una actitud dialogante. <o:p></o:p></SPAN=
>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Debilidades que originan reacciones=20
negativas.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Gesti=F3n de inconformidades.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>C=F3mo asegurar el cierre de un reclamo.<o:p></o:p></SPAN=
>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>Qu=E9 herramientas podemos utilizar para el cierre del=20
reclamo.<o:p></o:p>
<SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-size: 12.0pt=
; mso-ansi-language: ES-PE; mso-bidi-font-family: Symbol; mso-fareast-lan=
guage: ES-PE; mso-fareast-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=B7<SPAN=20
style=3D'FONT: 7pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;=20
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE'><FONT=20
size=3D3>C=F3mo aprovechar un reclamo para fidelizar al=20
cliente.<o:p></o:p>
<=
B><SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; COLOR: #0000a0; mso-ascii-t=
heme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme=
-font: minor-latin; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE=
; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin'>=
<FONT=20
size=3D3>----------------------------------------------------------------=
-------------<o:p></o:p>
=
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; COLOR: #0000a0; mso-ascii-t=
heme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme=
-font: minor-latin; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE=
; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin'>=
<FONT=20
size=3D3>Informes y Registros: Celular: +51 936=
 615 264 /=20
+ 51 936 623 496 <o:p></o:p><SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; BACKGROUND: yellow; COLOR: =
red; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin=
; mso-bidi-theme-font: minor-latin; mso-ansi-language: ES-PE; mso-fareast=
-language: ES-PE; mso-fareast-font-family: Calibri; mso-fareast-theme-fon=
t: minor-latin; mso-highlight: yellow'><FONT=20
color=3D#0000ff size=3D3></DIV>
<DIV align=3Dleft><SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; BACKGROUND: yellow; COLOR: =
red; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin=
; mso-bidi-theme-font: minor-latin; mso-ansi-language: ES-PE; mso-fareast=
-language: ES-PE; mso-fareast-font-family: Calibri; mso-fareast-theme-fon=
t: minor-latin; mso-highlight: yellow'>
<DIV class=3DMsoNormal=20
style=3D"MARGIN: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto">&nbsp;</DIV>
<DIV class=3DMsoNormal=20
style=3D"MARGIN: 0cm 0cm 0pt; mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto"><A=20
href=3D"https://api.whatsapp.com/send?phone=3D51936280230&text=3DRequiero=
%20informacion%20del%20seminario%20OnLine%20de%20manejo%20de%20quejasCA">=
<FONT=20
size=3D3>https://api.whatsapp.com/send?phone=3D51936280230&amp;text=3DReq=
uiero%20informacion%20del%20seminario%20OnLine%20de%20manejo%20de%20queja=
sCA</A> </DIV>
<=
B><SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; COLOR: #0000a0; mso-ascii-t=
heme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme=
-font: minor-latin; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE=
; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin'>=
<FONT=20
size=3D3>----------------------------------------------------------------=
-------------=20
<o:p></o:p>
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; COLOR: #0000a0; mso-ascii-t=
heme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme=
-font: minor-latin; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE=
; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin'>=
<FONT=20
size=3D3>FORMACION Y<o:p></o:p>
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; COLOR: #0000a0; mso-ascii-t=
heme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme=
-font: minor-latin; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE=
; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin'>=
<FONT=20
size=3D3>CAPACITACION PARA=20
EJECUTIVOS</DIV>
<DIV class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 0pt"><SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; COLOR: #0000a0; mso-ascii-t=
heme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme=
-font: minor-latin; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE=
; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin'>=
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE; mso-fareast-fo=
nt-family: Calibri; mso-fareast-theme-font: minor-latin'><o:p></o:p></SPA=
N>
<SPAN=20
style=3D'FONT-FAMILY: "Calibri","sans-serif"; mso-ascii-theme-font: minor=
-latin; mso-hansi-theme-font: minor-latin; mso-bidi-theme-font: minor-lat=
in; mso-ansi-language: ES-PE; mso-fareast-language: ES-PE; mso-fareast-fo=
nt-family: Calibri; mso-fareast-theme-font: minor-latin'><o:p><FONT=20
size=3D3>
<SPAN=20
style=3D'FONT-SIZE: 11pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: bla=
ck; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;=
 mso-bidi-font-size: 12.0pt; mso-ansi-language: ES-PE; mso-bidi-font-fami=
ly: Arial'><o:p><SPAN=20
lang=3DES=20
style=3D"FONT-SIZE: 12pt; COLOR: #4472c4; LINE-HEIGHT: 107%; mso-ansi-lan=
guage: ES; mso-themecolor: accent5"><o:p><FONT=20
color=3D#000000 size=3D2 face=3DCalibri>Para retirarlo responder =
NO=20
ENVIAR</o:p></o:p></o:p></FON=
T></DIV>
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